For orders within Germany:

Use our RETURNS PORTAL .

Here you can:

- Initiate a return
- Initiate an exchange
- Download a return label for free return shipping
- Report defective goods

Please note that the red plastic seal "Removal obliges purchase" must not be removed, damaged or opened.

Please note the cancellation policy

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For orders outside Germany:

Use our RETURNS PORTAL .

Here you can:

- Initiate a return
- Initiate an exchange
- Report defective goods

According to our terms and conditions, the return shipment to Germany will be at your expense.

Please note that the red plastic seal "Removal obliges purchase" must not be removed, damaged or opened.

Please note the cancellation policy